FAQ

Q: How can I track my delivery?

Use our online tracker with your package ID for updates.

Q: What areas do you service?

We operate globally, partnering where no direct office exists.

Q: How do I schedule a pickup?

Contact us via phone or email to arrange a pickup time.

Q: What is your delivery timeframe?

Timelines vary; most packages arrive within 3-5 business days.

Q: Who is responsible for any charges incurred for on a parcel, freight, or package during delivery process?

Any charges incurred for a parcel, freight, or package are the responsibility of the sender and/or receiver. The courier service does not assume liability for these charges but can offer assistance in any way possible to facilitate the process.

Q: Who is responsible for paying insurance and customs fees on any parcel, freight, or package?

The recipient (buyer/importer) is typically responsible for paying customs fees, duties, and any applicable import taxes as determined by the destination country’s regulations. Additionally, if shipping insurance is required, the responsibility for payment depends on the agreement between the sender and the recipient. Unless otherwise stated, the sender is not liable for these costs.

Q: What are storage fees, and why are they applied?

Storage fees are charges incurred when a parcel remains unclaimed or is placed on hold due to unpaid customs duties or other regulatory requirements. These fees cover the cost of storing the parcel until the required payments are made.

Q: Who is responsible for storage fees if the parcel is on hold due to unpaid customs charges?

The receiver is generally responsible for storage fees since the parcel is awaiting clearance in their country.